Customer Service Representative - Load Planner

Decker Truck Line • West Des Moines, IA

1d • Onsite

About The Position

Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award. Decker Truck Line, Inc. has an opportunity available for a self-motivated and tech-savvy individual to join our team at our West Des Moines office as a Customer Service Representative . Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm! A day in the life of a Customer Service Representative looks like: Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity Managing trailer pool balances at all customer facilities and drop yards Assisting with swaps/repowers to improve operations and meet customer requirements and expectations Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner Other duties as assigned

Requirements

• The openness and comfort to utilize process / technology
• Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
• Excellent communication, analytical, problem solving and decision-making skills
• The ability to multi-task in a fast-paced environment
• A background in MS Office
• Desire to help customers, drivers and the company succeed

Nice To Haves

• 2-year AA or AS degree preferred
• Experience with McLeod/TMS, EDI, and independent web-based systems

Responsibilities

• Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
• Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
• Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
• Managing trailer pool balances at all customer facilities and drop yards
• Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
• Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
• Other duties as assigned

Benefits

• A competitive salary paid weekly PLUS a quarterly performance bonus!
• Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance!
• Flexible Spending Accounts for both Medical and Dependent Care Expenses!
• One week of PTO upon hire; another week at 6 months and then annually thereafter!
• Paid Holidays, 401(k) with an employer match and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees