Customer Service Representative- Laboratory
MultiCare Health System•Tacoma, WA
•Onsite
About The Position
The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.
Requirements
- High School diploma or equivalent
- Depending on assigned area, MA-P license may be required
- Minimum one (1) year of experience in a laboratory setting or providing customer service support
Responsibilities
- Provides telephone-based customer service
- Documents communications with clients
- Handles specimen transportation
- Performs accessioning of specimens into the data management system
- Provides prices
- Places lab orders
- Corrects various report and billing errors
- Maintains courier vehicles
- Dispatches couriers to clients
Benefits
- Competitive salary
- Medical benefits
- Dental benefits
- Retirement benefits
- Paid time off
- Tuition assistance
- Award-winning residencies
- Fellowships
- Career development
- Generous PTO
- Code Lavender
- Employee Assistance Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
