Customer Service Representative/Inside Sales Representative

Daikin•North Las Vegas, NV

18d•Onsite

About The Position

This role involves providing superior customer service, driving sales, resolving conflicts, managing orders, fostering relationships, and assisting with inventory management. The representative will interact with customers via phone, email, and in person, educate them on products, and partner with sales teams to achieve business goals. This position requires knowledge of company policies, procedures, products, and services, and may involve assisting in the warehouse and operating a forklift.

Requirements

Must be legally authorized for employment in the United States.
Will not require employer sponsored work authorization now or in the future for employment in the United States.
Knowledgeable of the organization’s policies, procedures, practices, products and services.

Responsibilities

Handle customer needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.
Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.
Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services.
Recommend alternate products based on cost, availability or specifications as needed.
Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
Help the branch build its sales, including the new business component, by maintaining house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.
Conduct outbound calls to existing and lost customer accounts.
Handle customer issues including warranties and returns.
Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies, under the direction of the Branch Manager.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or resolution of issues.
Follow up, either verbally or in writing, to ensure customer satisfaction.
Input and process orders and quote requests, handle cash.
Coordinate deliveries as required, working with manufacturing, sales, distribution, and outside vendors.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Provide accurate information regarding availability of in-stock items.
Conduct cycle counts as required.
Replenish the showroom stock as needed.
Assist in the warehouse, loading and unloading product using the forklift.