Customer Service Representative- Inpatient Lab
MultiCare Health System•Tacoma, WA
•Onsite
About The Position
The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.
Requirements
- High School diploma or equivalent
- Minimum one (1) year of experience in a laboratory setting or providing customer service support
Nice To Haves
- Depending on assigned area, MA-P license may be required
Responsibilities
- Provides telephone-based customer service
- Documents communications with clients
- Handles specimen transportation
- Performs accessioning of specimens into the data management system
- Provides prices
- Places lab orders
- Corrects various report and billing errors
- Maintains courier vehicles
- Dispatches couriers to clients
Benefits
- competitive salary
- medical
- dental
- retirement benefits
- paid time off
- tuition assistance
- award-winning residencies
- fellowships
- career development
- Generous PTO
- Code Lavender
- Employee Assistance Programs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
