Customer Service Representative III

University of Arkansas • Fayetteville, AR

5d • $39,930 - $47,916 • Onsite

About The Position

The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• High school diploma or equivalent
• At least one year of customer service or administrative experience
• Proficiency with computers and standard office software
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Associate Degree preferred
• At least two years of cashier experience
• Proficiency in Spanish and English is preferred

Responsibilities

• Serves as the first point of contact for customers seeking assistance with parking services.
• Responds to inquiries.
• Resolves parking issues.
• Processes payments and appeals.
• Provides clear, courteous communication in-person, over the phone, and via email.
• Maintains regular, reliable, and non-disruptive attendance.
• Creates and maintains collegial, harmonious working relationships with others.

Benefits

• University contributions to health insurance
• University contributions to dental insurance
• University contributions to life insurance
• University contributions to disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED