Customer Service Representative III
About The Position
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
Requirements
- High school diploma or equivalent
- At least one year of customer service or administrative experience
- Proficiency with computers and standard office software
- Strong communication and problem-solving skills
- Ability to maintain professionalism in difficult and stressful interactions
- Knowledge of or ability to learn parking regulations and systems
- Knowledge of basic mathematics
- Ability to research files, verify information, and complete forms and applications
- Ability to compile data, prepare reports, and maintain files
- Proof of legal authority to work in the United States on the first day of employment.
Nice To Haves
- Associate Degree preferred
- At least two years of cashier experience
- Proficiency in Spanish and English is preferred
Responsibilities
- Serves as the first point of contact for customers seeking assistance with parking services.
- Responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email.
- This position is governed by state and federal laws and agency/institution policy.
- Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Benefits
- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
