Customer Service Representative III

Modivcare

2d•Remote

About The Position

Modivcare is looking for an experienced Customer Service Representative III to join our team, serving as the first point of contact for questions about our products and services while resolving member concerns accurately and efficiently. This role plays a key part in supporting members by coordinating transportation services and ensuring a positive customer experience that contributes to improved health outcomes.

Requirements

High School Diploma required
Two (2) plus years of contact center or customer service experience with heavy phone volume and data entry preferred
Excellent customer service and interpersonal skills, with the ability to work independently and as part of a team
Ability to quickly learn new technologies and processes
Ability to understand and follow complex instructions
Ability to accurately type at least 35 words per minute
High Speed Internet of 25MBPS download and 5MBPS upload.
Ability to directly hardwire to your modem
Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
Attend 100% of training, on camera for the first 30 days of employment.

Nice To Haves

Or equivalent combination of education and/or experience

Responsibilities

Assists customers with transportation questions and concerns
Schedules, modifies, and cancels reservations as requested
Obtains and documents details of customer complaints and concerns
Ensures all relevant customer information is accurately documented
Attends all required meetings and adheres to company policies and procedures
Maintains acceptable attendance and punctuality standards
Ensures accurate trip data entry and documentation
Maintains a polite and courteous demeanor at all times
Demonstrates a strong commitment to producing high-quality work
Refers unresolved customer issues to the appropriate department for further investigation and resolution
Promotes a positive and collaborative working environment
Participates in additional projects and duties as assigned

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)