Customer Service Representative III

CACI International•Millington, TN

1d•Onsite

About The Position

Customer Service Representative in support of the Navy Personnel Command (NPC) Records Administration and Management Services (RAMS) contract. Provide support to the Navy customer by processing customer service requests, systems account management, system permissions, and communicate compliance with reporting policies and procedures for PERSTEMPO.

Requirements

High School diploma or equivalent.

Nice To Haves

3 yrs customer service support experience.

Responsibilities

Coordinate with DFAS, PSDs, Ships, and PERSTEMPO managers on pay and personnel issues and transactions relating to administration, administrative corrections, account manager, and claims for PERSTEMPO Hardship Duty Pay-TEMPO (HDP-T).
Assist Navy commands in obtaining and utilizing reports within the PERSTEMPO report-viewing center and conduct user training on program changes and application enhancements.
Initiate, monitor, and provide assistance with inputting transactions for commands reporting PERSTEMPO event via phone calls, emails, and faxes to the program.
Manage the All-Navy PERSTEMPO Report that identifies individual accounts and units with expired events.
Communicate with Navy Command Representatives and Type Commanders regarding units consistently identified as not in compliance with PERSTEMPO reporting policies and procedures.
Assist Program Manager in reviewing and providing input changes to the PERSTEMPO User Manuals, On-line guides and web capabilities, as changes occur to ensure those capabilities are readily available and understandable to Navy units.