Records/Id - Customer Service Representative III Open Records Police Records

City of Abilene • Abilene, TX

21h • Onsite

About The Position

Under general supervision, to perform a variety of responsible clerical, secretarial, administrative, and bookkeeping duties. This position involves considerable public contact.

Requirements

• Knowledge of English language, spelling, vocabulary, grammar, and punctuation.
• Knowledge of procedures, principles, and policies of the Police Department and City of Abilene.
• A general overview of open records procedures, laws, and policies.
• Customer Service Representative I/II job skills.
• Records management practices and procedures, including appropriate retention periods.
• Operate a variety of office equipment, including, but not limited to, a computer, printer, copier, fax, and dictation system.
• Type a minimum of 45 words-per-minute with 100% accuracy.
• Maintain confidentiality and accurate written records of custodial evidence and property transactions.
• Learn, understand, and follow position-specific laws, City ordinances, as well as Departmental policies and procedures regarding the open records process.
• Courteously and tactfully assist citizens and City employees.
• Speak in a clear and concise tone when dealing with customers.
• Hear, understand, and interpret what is being communicated to you, whether in person or over the phone.
• Understand and follow oral and written instructions.
• Establish and maintain positive and harmonious working relationships with those contacted internally and externally in the course of work.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service above Self, and Excellence in All We Do.
• A high school diploma or GED is required.
• A valid current Texas driver’s license; the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
• Must be at least 18 years of age.
• Must be a United States citizen.
• Ability to work non-traditional hours, holidays, and shift work.
• With or without accommodation, ability to lift and/or transport up to 10 pounds and team lift over 11 pounds.
• Ability to lift arms above head to retrieve a file or case jacket.
• Requires sitting and/or standing for extended periods of time.
• Ability to work in a confined area and climb a two- to three-step ladder without assistance.

Nice To Haves

• Two (2) years of experience as a Customer Service Representative I and/or II, or similar experience, is preferred.
• Data entry and data transcription experience is preferred.

Responsibilities

• Process open record requests from the City and Department email group
• Assist in the training of new employees, as assigned.
• Process court ordered expungements.
• Process juvenile court ordered sealed records.
• Merge name records, when applicable.
• Assist Records Division Manager with end of year duties.
• Assist in maintaining proper records retention duties.
• Perform the duties of a Customer Service Representative I/II (Records Clerk) and a Customer Service Representative III (IBR Clerk), as assigned.
• Perform other job-related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED