Customer Service Representative III

Amynta Agency•Hunt Valley, MD

4d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Customer Service Representative III at its Hunt Valley, Maryland location. The role processes requests for title documents received by email and phone, along with client requests, and responds to inquiries professionally and accurately. The position pays $19.50 per hour, with possible opportunities for overtime, and is full-time with several available shifts. The company states that it offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. The posting date is October 7, 2026.

Requirements

High school diploma or General Education Degree (GED).
Excellent written and verbal communication skills.
Strong attention to detail.
Strong listening and reading comprehension skills to handle incoming inquiries.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to perform under minimal supervision.
Accurate keyboarding skills.

Nice To Haves

Two to four years of call center representative experience is a plus.

Responsibilities

Listen and respond appropriately and professionally to calls and emails concerning title issues and inquiries.
Interact appropriately with client contacts, auto dealers, and DMV representatives to resolve questions or customer service issues.
Maintain different client requirements and act accordingly for multiple clients at one time.
Complete title transactions across the full title management scope, including releases, pulls, corrections, and duplicates.
Review account and title histories and provide clients with thorough, accurate updates, including title status, password resets, and billing questions.
Work exception accounts and reporting, determine root causes, and take appropriate resolution actions based on the client, scenario, and timing.
Handle escalated follow-up and situational accounts.