Customer Service Representative II - Goshen, NY

Maximus • Goshen, NY

1d • $18 - $20 • Onsite

About The Position

Maximus is hiring a Customer Service Representative II to provide face-to-face and telephonic outreach and enrollment services to New York Medicaid recipients. The role is based on-site in Goshen, New York, and includes educating clients about managed care choices and public health programs, helping them navigate health care and dental plans, and supporting enrollment, transfer, and disenrollment processes. The representative maintains an active Certified Application Counselor (CAC) certification and may conduct CAC activities in select counties.

The position also supports outreach and processing operations, including data entry, administrative tasks, special projects, and training new hires. It involves working with clients, county staff, state agencies, community groups, and internal teams, while maintaining current knowledge of the New York Medicaid Choice Project and meeting established performance standards. Travel and site coverage may be required.

Starting pay is $18.00 per hour, with a stated salary range of $18.00–$20.00 per hour. The posting describes benefits including insurance coverage, retirement savings with company matching, paid time off and holidays, disability coverage, wellness resources, tuition reimbursement, employee discounts, and professional development opportunities.

Requirements

• High school diploma or GED and at least 6 months of relevant professional experience, or an equivalent combination of education and experience.
• Prior work experience in customer service, data entry, and/or data processing.
• Experience with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability and willingness to travel and provide site coverage as needed.
• Maintain active Certified Application Counselor (CAC) certification.

Nice To Haves

• Some college or a college degree.
• Experience with New York Medicaid.
• At least 2 years of experience in customer service or a related position.
• Ability to follow established guidelines and directions while proactively meeting objectives and deadlines.
• Ability to manage multiple tasks and priorities under pressure while maintaining high-quality outcomes in a fast-paced environment.

Responsibilities

• Conduct outreach activities, including phone calls, home visits, and community presentations, in accordance with project protocols.
• Deliver individual and group outreach presentations to recipients and community members.
• Educate recipients about program offerings and enrollment options.
• Explain managed care choices and help recipients navigate health care and dental plans.
• Build and maintain positive relationships with county staff, state agencies, community groups, and recipients.
• Enter data into designated internal automated systems in accordance with project policies.
• Maintain familiarity with the community and participate in local events, health fairs, and related activities as required.
• Support team members in managing and completing daily tasks.
• Provide face-to-face and/or telephonic outreach and enrollment services, including education about managed care options and public health programs at LDSS/HRA offices.
• Assist clients with enrollment, transfer, and disenrollment processes.
• Maintain professional and positive relationships with HRA/LDSS county staff and clients.
• Assist Call Center Operations and other departments as directed by project management to meet business needs.
• Participate as a regular member of an Outreach processing unit, including EEU, Data Entry, or Manual Notices.
• Conduct shadowing and training activities with new hires.
• Work on assigned special projects.
• Maintain active Certified Application Counselor (CAC) certification and conduct CAC tasks in select counties.
• Maintain updated knowledge of the New York Medicaid Choice Project.
• Meet position standards established in the applicable annual performance criteria and bonus template.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, vision, and prescription insurance plans.
• Partially funded health savings account (HSA).
• Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
• 401(k) retirement savings plan with company matching.
• Paid time off, holidays, and extended sick leave.
• Short-term and long-term disability coverage.
• Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness.
• Performance-based bonuses and other potential short- and long-term incentives or program-specific awards.
• Tuition reimbursement.
• Employee perks and discounts.
• Wellness programs and resources.
• Professional development opportunities, including training programs, workshops, and conferences.
• Employee recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED