Customer Service Representative II

Monoflo International Inc•Winchester, VA

7d•Onsite

About The Position

The Customer Service Representative II is responsible for supporting daily sales activities for accounts within assigned industry markets and geographic regions. This position serves as the liaison between customers, the Sales Team, Production, and Logistics while providing industry-leading customer service.

Requirements

High school diploma and three years of customer service experience is required
Must be a self-starter with initiative and ability to work independently with guidance and direction
Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
Detail-oriented
Must be very adaptable to manage changes in priorities and take direction
Good computer skills including Microsoft Office and Adobe Acrobat
Strong communication skills – both written and verbal

Nice To Haves

manufacturing environment experience is preferred
Familiarity with manufacturing ERP systems (IQMS preferred) a plus

Responsibilities

Provide complete service support to designated key accounts and field sales representatives within an assigned region
Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to: obtaining freight estimates, processing quotation inquiries and issuing quote, order tracking (from quote to production through shipment), writing up orders, stock status, follow-up after shipping, inquiring for future needs, returns authorizations and support issues
Daily review of various reports, such as open orders and order acknowledgement
Prepare daily/weekly reports for internal and external parties as required
Participate in weekly Customer conference calls, as required
IQMS order entry and edit
Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.
Serve as the main plant contact for Customers and Sales Team
Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead
Support Accounts Receivable in the collection and management of outstanding accounts
Assist with qualifying new business from existing customers
Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers
Update customer contact information in contact management software on an as needed basis
Other duties as assigned by the Supply Chain Manager
Assist Customer Service Representative Lead
Report to Customer Service Representative Lead and then Supply Chain Manager