Customer Service Representative II

ZF Group • Vernon Hills, IL

9d • $59,600 - $74,500 • Onsite

About The Position

Reporting to the Customer Service Supervisor, the Customer Service Representative II serves as the first point of contact for our customers, providing knowledgeable support, resolving inquiries, and building lasting relationships. In this role, you'll play a key part in ensuring customer satisfaction by delivering prompt, professional service while representing our company's commitment to excellence.

Requirements

• High School Diploma or Equivalent.
• 3+ years customer service experience.
• Excellent verbal and written communication skills.
• Proficient in PC software (Microsoft Suite) and previous experience in ERP systems.

Nice To Haves

• B.A. Degree preferred.
• Proven ability to handle issues quickly and accurately in both the interest of the customer and employer.
• Active listener with strong attention to detail.
• Highly motivated person with willingness to make sound decisions in stressful situations.
• SAP experience preferred.
• Background in technical products, OES Passenger Car and/or automotive a plus.

Responsibilities

• Research and respond to customer requests for quote, part availability, order status, and related requests.
• Manage specific accounts for OES Passenger Car
• Manage Scheduling Agreements to ensure on time delivery.
• Coordinate field service trips
• Manage ASN and various EDI requirements from assigned accounts.
• Handle complex customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Assist in managing accounts receivable through dispute resolution.
• Maintain proficiency in customer EDI systems.
• Responsible for cross training team members to ensure seamless customer service during vacations/absences.
• Perform related tasks or special assignments and provide backup within department as assigned.

Benefits

• Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
• With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
• Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED