Customer Service Representative II

Air Squared Manufacturing•Thornton, CO

9d•Onsite

About The Position

Air Squared Manufacturing, LLC is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects. We are looking for a Customer Service Representative II to perform administrative tasks to support customers including sample and in-production OEM accounts. Responsibilities include maintaining customer demand forecasts within SAP, order processing, outbound shipping arrangements, RMAs and other general administrative tasks. This role also supports the Sales Team. The ideal candidate will have strong SAP experience to support implementation, system improvements, and data-integrity initiatives.

Requirements

Associate's or Bachelor's degree in business, supply chain, operations, or related field, or equivalent work experience.
Hands-on experience using SAP for sales-order processing, customer scheduling, demand management, forecasting, customer service, or related business function (required).
2-3 years of experience customer service experience in a manufacturing environment (required).
Demonstrated proficiency in MS Office Products.
Strong multi-tasking, analytical thinking, and problem-solving skills.
Exceptional interpersonal skills and well established written and verbal communication skills.
Excellent organizational skills and attention to detail.

Nice To Haves

Experience in small business environment a plus.

Responsibilities

Maintain customer demand forecasts and forecast assumptions within SAP.
Review customer forecast changes and communicate significant demand shifts to production planning and operations teams.
Review purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific product.
Pull EDI customer shipments from supplier portals for processing.
Generate progress invoices as required and monitors payment receipt before shipment.
Work with A/R on net payment terms approvals.
Process order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipment.
Invoice product at shipment and sends invoice and tracking to customer.
Process credit card payment approvals.
Coordinate customer arranged shipments pending BOL’s and shipping labels through direct communication and through customer shipping portals.
Move all documentation to shipping when ready for shipment.
Update sales orders as shipping dates change and update customers and sales staff.
Update all internal tracking documents related to order processing.
Respond to customer inquiries regarding orders and shipping schedules.
Generate RMAs upon request.
Create RMA electronic files for storage of supporting documentation and reports.
Track RMAs through engineering, production, and quality to resolve and return product to customer.
Maintain RMA trackers.
Administrative oversight and organization of product recalls and rework process to support engineering.
Update job specific work instructions, training procedures, and general documents.
Support Sales Team.
Perform other duties as assigned.

Benefits

Health Insurance through Cigna
Dental and Vision Insurance
Employer paid Long Term Disability Insurance
Employer paid Life Insurance with option for additional Voluntary Life Insurance
401(k) Retirement plan
Safety shoe allowance
3-weeks PTO, accrual starting on day one
8 paid holidays plus paid Birthday holiday
Parental Leave
Quarterly company lunches
Annual company picnic for employees and their families
Fun Department activities
Company Happy Hours and other fun events throughout the year
Casual dress code
Employee Referral Program
Volunteer opportunities
Tuition Reimbursement