Customer Service Representative II

City of Olathe • Olathe, KS

3d • $19 - $20

About The Position

The Customer Service Representative II provides front-line customer support for City services in person, over the phone, or online, working independently with limited direction. The role evaluates requests, inquiries, and complaints to determine an effective and efficient way to provide information or resolve the situation positively. It is the second level in a three-level career progression of Customer Service Representative I, II, and III.

The position is part-time, up to 19 hours, and pays $18.62 to $20.30 per hour depending on qualifications and experience. The role is based at the Indian Creek Library for the City of Olathe.

Requirements

• At least two years of administrative or customer relations experience.
• Effective interpersonal and communication skills.
• Proficiency in Microsoft Office programs.
• High school diploma or equivalent.
• Proficiency in written and verbal English.

Nice To Haves

• Experience in a specialized service area such as library services or utility services.
• Coursework in business, public administration, or another related field.
• Proficiency in Spanish and American Sign Language.

Responsibilities

• Provide information to customers about various City services through the same channel used to submit the request: in person, by phone, or online.
• Support customers seeking information across a range of citywide services and continually expand personal knowledge of those services.
• Determine how to resolve most customer service needs with limited direction.
• Use multiple computer software applications to initiate and process service requests and reporting queries.
• Maintain an elevated working knowledge of systems to support other customer service staff members.
• Provide training and support to other employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED