Customer Service Representative II

Genuine Parts Company•Escanaba, MI

About The Position

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. The role may provide guidance to less experienced Customer Service Representatives or support specific customers. It requires reliability, organization, attention to detail, strong communication and computer skills, multitasking and time-management ability, negotiation skills, and basic product knowledge. The position has no supervisory or budget responsibility. An excellent driving record is preferred; company vehicles are subject to continuous video monitoring. Motion Industries offers healthcare coverage options, a 401(k), tuition reimbursement, vacation, sick leave, and holiday pay.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Excellent written, verbal, and listening communication skills.
Ability to multitask and strong time-management skills.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Respond to customer inquiries about products, provide quotes, and enter orders, including more challenging inquiries as experience and training allow.
Place customer orders by telephone, fax, email, electronic methods, or in person at the counter.
Negotiate sale and purchase prices within established parameters to influence gross profit.
Adjust pricing for non-contract customers in response to competition while maximizing profit.
Build customer relationships to encourage repeat business and identify process improvements.
Order items to maintain appropriate inventory levels for customers.
Place orders without approval within applicable limits of $5,000 per line and $10,000 per purchase order.
Expedite backorders and, when applicable, pull inventory and prepare orders for shipment.
Source products from branch, distribution center, or supplier inventory.
Determine the most cost-effective shipping method for customer orders.
Handle customer returns as needed.
Support specific customers as needed.
Assist less experienced Customer Service Representatives with customer needs, locating items, and resolving problems.
Perform other duties as assigned.