Customer Service Representative II-Distribution Center
About The Position
This role is responsible for managing medium to large residential dealer accounts, finding solutions to customer requests regarding order tracking, expediting, and product availability for various product lines. The position involves order entry, notifying customers of order status, and acting as a liaison between sales centers and plant departments. Additionally, it requires processing necessary paperwork, handling warranty issues, monitoring daily shipments, and potentially assisting with inventory controls. The role also provides technical assistance to dealers and architects.
Requirements
- 3-5 years Customer Service experience, door industry preferred
- Detail oriented and have the ability to find solutions to problems
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Math skills required.
- Willingness to learn product and processes.
Responsibilities
- Manage medium to large residential dealer accounts (80K a year and up)
- Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
- Monitor completion of daily customer LTL shipments including UPS.
- May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
- Provide technical assistance for dealers.
- Assists architects as required.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
