Customer Service Representative II-Distribution Center

Overhead Door•Salt Lake City, UT

1d•Onsite

About The Position

This role is for a Customer Service Representative II at a Distribution Center. The position involves managing significant residential dealer accounts, handling customer inquiries regarding orders, tracking, expediting, and product availability across various product lines. Responsibilities include order entry, communicating order status and potential issues to customers, acting as a liaison between sales and plant departments, processing necessary paperwork, managing warranty claims, monitoring shipments, and potentially assisting with inventory controls and loss prevention. The role also requires providing technical assistance to dealers and architects.

Requirements

3-5 years Customer Service experience, door industry preferred
Detail oriented and have the ability to find solutions to problems
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
Math skills required.
Willingness to learn product and processes.

Nice To Haves

door industry preferred

Responsibilities

Manage medium to large residential dealer accounts (80K a year and up)
Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
Monitor completion of daily customer LTL shipments including UPS.
May need to assist the GM and AGM with inventory controls including cycle counts, daily review inventory levels, scrap processing and loss prevention.
Provide technical assistance for dealers.
Assists architects as required.
Other duties as assigned