Customer Service Representative II

BP&C•Omaha, NE

1d•Onsite

About The Position

The Customer Service Representative II will maintain the knowledge, responsibility, and duties of the Customer Service Representative I. This role involves serving as a mentor for less experienced CSRs, taking on additional training duties based on expertise (including imaging, indexing, and prepping claim documents), distributing and monitoring workload, handling the transfer of claims information, researching unverified policies to resolution, and managing outbound phone calls, dictating letters, and following up with senders. This is an In Office five (5) days per week position.

Requirements

High School diploma or a GED.
Minimum of 2 years customer service experience.
Applicants must be legally authorized to work in the United States.

Responsibilities

Serves as a mentor for less experienced CSRs in the department.
Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed.
Distributes and monitors the workload to available CSRs.
Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle.
Researches claims on unverified policies to resolution.
Handles outbound phone calls, dictating letters and following up with the sender as necessary.