Customer Service Representative II

Cadrex Manufacturing Solutions • Ossian, IN

23h • Onsite

About The Position

Cadrex is searching for a Customer Service Representative II who will manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as a primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow-up, with increasing independence and accountability.

Requirements

• Strong organizational and communication skills
• Detail-oriented with the ability to manage multiple orders simultaneously
• Proficient with Microsoft Office and ERP systems
• Demonstrated ability to resolve routine issues independently

Nice To Haves

• 1+ years of experience in customer service, preferably in a manufacturing or B2B environment preferred

Responsibilities

• Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information
• Communicate with customers regarding order confirmations, lead times, and delivery updates
• Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met
• Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs
• Escalates more complex issues to senior representatives or supervisors
• Maintains up-to-date customer records, order files, and tracking reports
• Participates in team meetings and shares feedback for process improvement
• Supports inventory management for assigned customers when required

Benefits

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED