Customer Service Representative II

Cherokee Federal•Tuscaloosa, AL

10d•Onsite

About The Position

Cherokee Federal is seeking a dedicated Customer Support Specialist for the Customer Service Representative II position. This role involves responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. The ideal candidate will have a background in hydrology, electronics, mechanics, or related fields, coupled with strong communication and organizational skills. This position requires an active USAccess clearance or the ability to obtain one. The role is based in Tuscaloosa, AL, and requires candidates to live within 35 miles of the location.

Requirements

Must live within 35 miles of Tuscaloosa, AL
Requires an active USAccess clearance or the ability to obtain a USAccess clearance
Relevant educational background in customer support or other related field preferred.
Familiarity with supply chain software system for procurement and pricing updates.
Knowledge of personal property and warehouse-controlled property procedures.
Strong customer service and communication skills.
Ability to generate and monitor work orders.
Competency in updating procurement systems.
Proficiency in performing inventory tasks and property management.
Skills in proper accounting and reporting procedures.
Capability to communicate effectively.
Capacity to clearly identify as a contractor employee when required.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

Background in hydrology, electronics, mechanics, or related fields.

Responsibilities

Respond to customer inquiries regarding orders, returns, repairs, and accounting information.
Monitor back-orders and generate work orders.
Update procurement information and pricing in the supply chain software system.
Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed.
Complete and file appropriate property transfer requests.
Ensure an annual inventory of personal controlled property and warehouse controlled property is performed.
Verify system requirements are met, and proper accounting and reporting procedures are followed.
Prepare and submit billings, track billings, and provide status reports as needed.
Provide coverage for the Toll-Free phone line.
Performs other job-related duties as assigned.