Customer Service Representative II

Trinseo • Midland, MI

4d • Hybrid

About The Position

The Customer Service Representative will be responsible for a standard order management of a customer portfolio with medium complexity across various customer segments in accordance with standard operating procedures. This individual could own more complex Order Handling processes like Consignment stock, Consignment, Gastation or return processes, HS Code Classifications, etc. This will be a hybrid position in Midland, MI.

Requirements

• Minimum of Associates Degree (2y) or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 3-5+ years of relevant work experience, preferable in customer service, supply chain or logistics.

Responsibilities

• Ensuring all customer orders are entered, processed and confirmed within agreed timelines with high accuracy rate via multiple channels.
• Follow through order Lifecyle, keeping order up to date and proactively communicate changes to customers and issue order reconfirmations.
• Maintain customer specific master data (outputs, CMIR, contacts) to ensure automated processes flow well.
• Monitors mailboxes, fax and phones, responds to customer enquiries & resolves complaints
• Foster and builds strong relationships with customer, identifies repeat issues/trends which may have an impact on customer satisfaction.
• Processes "Ask Trinseo" inquiries and enter leads into Salesforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree