Customer Service Representative II
PPG Industries•Little Rock, AR
•Remote
About The Position
As a Customer Service Representative II, you will handle receipt of customer orders, resolving any missing, ambiguous or non-standard customer requirements. This will include entering orders into the business system and following up with customers regarding order changes. This is a fully remote, Full-time position within the United States with M-F business hours.
Requirements
- Minimum of 1 year of in a B2B Customer Service phone environment
- Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues
- Computer skills including Microsoft Word and Excel experience
- Strong written & verbal communication
Nice To Haves
- Organizational skills are highly desired
- Experience with SAP is preferred
Responsibilities
- Work within a team with responsibility for all regions within the US for customer support
- Deliver accuracy in all phases of order entry, debits, credits and returns
- Provide flexible support to multiple duties at one time
- Learn product lines and be able to assist with any Customer Service calls to provide support
- Counsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literature
- Utilize the CAIR program for resolutions on general comments and complaints
Benefits
- Medical
- Dental
- Vision
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
