Customer Service Representative II
IP Corporation•Saint Paul, MN
•$20 - $30•Onsite
About The Position
The Customer Service Representative II manages customer interactions, order processing, and issue resolution with a higher level of independence and complexity. The role supports customer accounts, coordinates closely with Sales, Supply Chain, and Operations, and ensures accurate and timely execution of orders. It helps maintain strong customer relationships, resolve issues efficiently, and contribute to overall service performance. The position is onsite in Vadnais Heights, Minnesota, and works Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma or equivalent.
- 2–4 years of experience in customer service, order management, or a related role.
- Strong understanding of customer service processes and order-to-cash workflows.
- Experience working with ERP systems such as SAP, Oracle, or similar.
- Proficiency with Microsoft Office tools.
- Excellent communication and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while collaborating with cross-functional teams.
Nice To Haves
- Associate or bachelor's degree.
- Manufacturing or distribution experience.
Responsibilities
- Process and manage customer orders with a high level of accuracy and ownership.
- Serve as a primary point of contact for assigned customer accounts.
- Respond to customer inquiries related to orders, products, pricing, and delivery timelines.
- Coordinate with internal teams to ensure timely and accurate order fulfillment.
- Monitor order status and proactively communicate updates or potential issues.
- Resolve order discrepancies, billing concerns, and service issues independently when possible.
- Maintain accurate customer and order data within ERP and CRM systems.
- Identify opportunities to improve processes and enhance customer experience.
- Support onboarding and training of Customer Service Representative I team members as needed.
Benefits
- Medical, dental, and vision benefits.
- Generous paid time off.
- 401(k) with company match.
- Opportunities for learning, development, and career growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
