Customer Service Representative II

Genuine Parts Company•Shreveport, LA

About The Position

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. The role may involve guiding less experienced Customer Service Representatives or supporting specific customers. The representative responds to inquiries about products, provides quotes, enters and places orders, and may handle more challenging inquiries based on experience and training. The position also involves negotiating prices within established parameters, maintaining customer relationships, supporting appropriate inventory levels, sourcing products, and coordinating cost-effective shipping. The role has no supervisory or budget responsibility.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Excellent written, verbal, and listening communication skills.
Ability to multitask and manage time effectively.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Respond to customer inquiries about products, provide quotes, and enter orders.
Place customer orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Negotiate sale and purchase prices within established parameters, balancing customer needs and gross profit.
Adjust non-contract customer pricing in response to competition while maximizing profit.
Build customer relationships to encourage repeat business and identify process improvements.
Order items to maintain appropriate inventory levels for customers.
Place orders without approval up to $5,000 per line and $10,000 per purchase order, as permitted.
Expedite backorders.
Pull inventory and prepare orders for shipment, as needed.
Source products from branch inventory, distribution center inventory, or suppliers.
Determine the most cost-effective shipping method for customer orders.
Handle customer returns, as needed.
Support specific customers, as needed.
Assist less experienced Customer Service Representatives with customer needs, locating items, and resolving problems.
Perform other duties as assigned.