Customer Service Representative II

Momentive • Niskayuna, NY

10d • $56,300 - $82,610 • Onsite

About The Position

The Customer Service Representative II serves as a key point of contact for customers, managing an independent portfolio of accounts and supporting order-related activities from order creation through final delivery. Acting as an extension of the commercial organization, this role works closely with customers and internal teams to help ensure a seamless and positive customer experience. Our Customer Service team supports a diverse customer base, and language needs may vary by position. While Spanish is not required for all Customer Service Representative openings, select roles do require or strongly prefer candidates who are bilingual in English and Spanish. Candidates with Spanish-language proficiency are encouraged to highlight their level of fluency when applying. Please note that this position requires on-site presence five days per week, Monday through Friday.

Requirements

• Bachelor’s degree with 3+ years of customer service/account management experience or an Associate’s degree with 5+ years or High School Diploma/GED with 7+ years
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments.
• Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs. Maintains composure and professionalism under pressure.
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes
• Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored.
• Effective communicator, both written and verbal, with an interest in developing customer relationship skills

Nice To Haves

• Experience in chemical industry ideal
• Bilingual Spanish Speaking

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, WOC)
• Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management
• Build sustainable customer trust through open, proactive communication

Benefits

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level