Customer Service Representative II - Tuesday - Saturday - Evening Shift - Newark

ChristianaCare•Newark, DE

3d•$19 - $28•Onsite

About The Position

Are you passionate about serving others with Love and Excellence? If so, consider joining ChristianaCare as a Customer Service Specialist in our Operator Services department. In this role, you will serve as the first point of contact for patients, visitors, caregivers, and the community by answering calls, providing information, and supporting critical communication functions across our hospital campuses.

Requirements

High school diploma or GED required.
Minimum of two (2) years of customer service experience required.
Strong communication, problem-solving, and customer service skills.
Ability to remain calm and make sound decisions during emergency situations.

Nice To Haves

Previous call center experience preferred.

Responsibilities

Answer and manage incoming calls to the main telephone numbers for ChristianaCare hospital campuses.
Respond to all emergency (911) phone lines and follow established procedures for more than 20 emergency medical code notifications, including: Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency notifications.
Deliver exceptional customer service to patients, visitors, caregivers, and the public.
Answer TTY calls and provide assistance to members of the community.
Assess emergency calls and dispatch information appropriately according to policies and procedures.
Provide directions and facility information to patients, visitors, and community members.
Maintain professionalism and accuracy while working in a fast-paced environment.