Customer Service Representative II (1830)

LIFESTREAM BEHAVIORAL CENTER•Lecanto, FL

1d•Onsite

About The Position

The Customer Service Rep II employee assists consumers and employees with the day-to-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.

Requirements

High school diploma or equivalent required.
Minimum of One (1) year experience in office setting including the use of computer systems required
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport with clients and colleagues.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
Demonstrated problem-solving skills and ability to think critically.
High level of empathy and patience when dealing with clients facing challenging situations.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.

Nice To Haves

Associate's degree or higher in a related field preferred.
Minimum of Three (3) years’ experience in a medical office setting preferred

Responsibilities

Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
Identify opportunities to improve customer service processes and contribute to the development of best practices.
Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
Support the training and mentoring of new customer service representatives as needed.
Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.