Customer Service Representative II

Air Squared Manufacturing, LLC•Thornton, IA

9d•$28 - $32•Onsite

About The Position

Air Squared Manufacturing, LLC is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects. We are looking for a Customer Service Representative II to performs administrative tasks to support customers including sample and in-production OEM accounts.

Requirements

Associate's or Bachelor's degree in business, supply chain, operations, or related field, or equivalent work experience
Hands-on experience using SAP for sales-order processing, customer scheduling, demand management, forecasting, customer service, or related business function (required)
2-3 years of experience customer service experience in a manufacturing environment (required)
Demonstrated proficiency in MS Office Products
Strong multi-tasking, analytical thinking, and problem-solving skills
Exceptional interpersonal skills and well established written and verbal communication skills
Excellent organizational skills and attention to detail

Nice To Haves

Experience in small business environment a plus

Responsibilities

Maintain customer demand forecasts and forecast assumptions within SAP
Review customer forecast changes and communicate significant demand shifts to production planning and operations teams
Review purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific product
Pull EDI customer shipments from supplier portals for processing
Generate progress invoices as required and monitors payment receipt before shipment
Work with A/R on net payment terms approvals
Process order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipment
Invoice product at shipment and sends invoice and tracking to customer
Process credit card payment approvals
Coordinate customer arranged shipments pending BOL’s and shipping labels through direct communication and through customer shipping portals
Move all documentation to shipping when ready for shipment
Update sales orders as shipping dates change and update customers and sales staff
Update all internal tracking documents related to order processing
Respond to customer inquiries regarding orders and shipping schedules
Generate RMAs upon request
Create RMA electronic files for storage of supporting documentation and reports
Track RMAs through engineering, production, and quality to resolve and return product to customer
Maintain RMA trackers
Administrative oversight and organization of product recalls and rework process to support engineering
Update job specific work instructions, training procedures, and general documents
Support Sales Team
Perform other duties as assigned

Benefits

Health Insurance through Cigna
Dental and Vision Insurance
Employer paid Long Term Disability Insurance
Employer paid Life Insurance with option for additional Voluntary Life Insurance
401(k) Retirement plan
Safety shoe allowance
3-weeks PTO, accrual starting on day one
8 paid holidays plus paid Birthday holiday
Parental Leave
Quarterly company lunches
Annual company picnic for employees and their families
Fun Department activities
Company Happy Hours and other fun events throughout the year
Casual dress code
Employee Referral Program
Volunteer opportunities
Tuition Reimbursement