Customer Service Representative II

Brady Corporation • Milwaukee, WI

17d

About The Position

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

Requirements

• Customer interaction (phone or email)
• Order entry
• Quoting
• Service requests
• Complaint handling
• Adherence to SOX and ISO requirements
• Product and service information provision
• Application solution identification
• Problem identification and assessment
• Decision-making skills
• Process improvement involvement
• Collaboration with peers, inter-company departments, and leadership

Responsibilities

• Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
• Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision-making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed