Customer Service Representative II - Special Plates

Commonwealth of Massachusetts • Quincy, MA

5d • $59,535 • Onsite

About The Position

This position involves performing complex clerical duties that require a high degree of initiative and independent decision-making. The role requires extensive knowledge of the position's functions, including processing Registration and Title applications and requests for special plates within the ATLAS program. Responsibilities include fulfilling plate orders, assisting with customer situations in the Registration Department via phone and email, and performing other required duties.

Requirements

• At least two years of full-time or equivalent part-time experience in a position with major duties including cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
• Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Nice To Haves

• A Bachelor's or higher degree may be substituted for one (1) year of the required experience.
• Ability to travel to various MassDOT facilities across the Commonwealth.

Responsibilities

• Process all Registration and Title transactions as assigned.
• Work the various queues for Centrally Distributed special plates, replacement and vanity orders.
• Sort replacement and vanity orders by plate type.
• File work by day and destroy based on the retention schedule.
• Determine whether applications should be rejected or processed. If rejected send customer correspondence.
• Provides information and instruction to customers and RMV Service Center concerning policies and procedures, via the telephone, email, fax or mail.
• Answer Five-9 Special Plate line and return voice mails.
• Utilizes Atlas to research and resolve issues from customers, business partners, and other RMV areas.
• Reconciles financial receipts and prepares daily bank deposits.
• Opens and closes the office.
• Reconciles daily deposit at the end of the day.
• Ensure customer problems are properly identified and acted upon.
• Assist Supervisor as needed.
• Maintain a harmonious and respectful relationship with fellow co-workers.
• Utilize Microsoft Teams and Microsoft Outlook for daily communication with fellow staff.
• Assist in all areas of Vehicle Service as business needs call for.

Benefits

• Opportunity for anniversary increases
• Outstanding suite of employee benefits that add to the overall value of your compensation package
• Work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level