Customer Service Representative II

Land Vehicles Americas•Stuart, FL

1d•Onsite

About The Position

Valterra Products is a U.S. company, and since 1981, Valterra has been a leading supplier of brand-name product lines to the RV, pool & spa, and plumbing industries. For over 30 years, Valterra has successfully owned and operated manufacturing and distribution operations in Tijuana, Mexico, to benefit from lower operating costs and the many advantages of manufacturing in North America. We are on a journey of continuous growth – now looking for our next star – a passionate C ustomer Service Representative II within our Customer Service capability. This position reports to the aligned Operations Supervisor and will work in Stuart, FL. About the position The Customer Support Representative II (CSR) responds to customers in a courteous, professional, respectful, in a timely manner. The right candidate exhibits strong communication skills and excellent active listening acknowledgment. The CSR role will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Customer feedback is priceless, and this role plays a key role in capturing that feedback. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

strong communication skills
excellent active listening acknowledgment
patience
empathy
passionately communicative

Nice To Haves

Customer feedback is priceless, and this role plays a key role in capturing that feedback.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Document customer feedback from all interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Use problem-solving skills - confidence at troubleshooting and investigating for sufficient enough information to resolve customer complaints.
Use communication skills – the role requires a candidate who is patient, empathetic, and passionately communicative.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Go the extra mile to engage with customers.