Customer Service Representative II - Special Plates

Commonwealth of Massachusetts • Quincy, MA

22h • $59,535 • Onsite

About The Position

To perform clerical duties of a complex nature, requiring a high degree of initiative in making independent decisions; an extensive knowledge of the functions of the position; processing of Registration and Title applications and requests for plates; performs related work as required within ATLAS program; fulfillment of plate orders; assist in handling Registration Department related customer situations both one phone and email; and perform other duties as required.

Requirements

• At least (A) two years of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
• Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Nice To Haves

• A Bachelor's or higher degree may be substituted for one (1) year of the required experience.
• This position may require the ability to travel to various MassDOT facilities across the Commonwealth.

Responsibilities

• Process all Registration and Title transaction as assigned.
• Work the various queues for Centrally Distributed special plates, replacement and vanity orders.
• Sort replacement and vanity orders by plate type.
• File work by day and destroy based on the retention schedule.
• Determine whether applications should be rejected or processed.
• If rejected send customer correspondence.
• Provides information and instruction to customers and RMV Service Center concerning policies and procedures, via the telephone, email, fax or mail.
• Answer Five-9 Special Plate line and return voice mails.
• Utilizes Atlas to research and resolve issues from customers, business partners, and other RMV areas.
• Reconciles financial receipts and prepares daily bank deposits.
• Opens and closes the office.
• Reconciles daily deposit at the end of the day.
• Ensure customer problems are properly identified and acted upon.
• Assist Supervisor as needed.
• Maintain a harmonious and respectful relationship with fellow co-workers.
• Utilize Microsoft Teams and Microsoft Outlook for daily communication with fellow staff.
• Assist in all areas of Vehicle Service as business needs call for.

Benefits

• An outstanding suite of employee benefits that add to the overall value of your compensation package.
• A work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed