Customer Service Representative I

City of Eustis•Finance Department, FL

2d•Onsite

About The Position

The City of Eustis is seeking a trustworthy, responsible individual who, under direct supervision, performs entry-level clerical and cashiering work involving the receipt of city utility payments and other miscellaneous payments. The employee provides assistance and explanation to general billing and consumption inquiries through applied customer service skills. Work policies and procedures are specific and well-established; however, work may be performed with some independence once experience is gained.

Requirements

Knowledge of basic cashiering methods and procedures.
Knowledge of business mathematics.
Knowledge of modern office practices and procedures.
Basic knowledge of Microsoft Office and Outlook.
Ability to work well with others and assist the public cooperatively and courteously.
Ability to work calmly and professionally, in a fast-paced environment.
Ability to process transactions quickly and accurately.
Ability to research and compile information and maintain accurate records.
Ability to carry out assignments with minimum instructions.
Ability to read and write English.
Ability to remain at a city work shelter, before, during, and after a hurricane or other storm or disaster, if asked.
High School Diploma or recognized equivalent.
Two (2) years of cashiering and/or customer service experience.
Demonstrated ability to read/write English and perform math calculations accurately and quickly.

Nice To Haves

More extensive education, training, or experience may be given additional consideration.

Responsibilities

Receives, counts, and records cash and negotiable instruments for payment of utility bills or miscellaneous payments.
Responsible for accurate data entry.
Answers customer inquiries concerning bills, rates, adjustments, service, and meter readings.
Establishes and maintains records of utility accounts.
Prepares work orders.
Balances daily receipts and cash till.
Researches and compiles information for utility records.
Receives and transmits information to various city departments based on work orders.
Answers the phone, provides information, and takes messages as necessary.
Sorts and records returned utility invoices.
Provides lien request information to the City Clerk.
Performs other related duties as required.
Serves as backup to Customer Service Representative II.
Assists the City in the preparation for and aftermath of a major emergency such as a hurricane or other storm or disaster, as needed.