Customer Service

Inteplast•Holiday City, OH

5d•Onsite

About The Position

To provide exceptional customer support and account management by building strong client relationships, resolving inquiries with efficiency and professionalism, and delivering solutions that enhance customer satisfaction and retention. This role aims to serve as a trusted point of contact for clients, ensuring their needs are understood, addressed promptly, and aligned with company policies, service standards, and long‑term business goals.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook is a must.
Ability to learn and navigate an ERP or AS400 system.
Ability to recall facts, situational data, and procedural details.
Reliable, adaptable, and able to handle job stress with professionalism and grace.
Exceptional teamwork, communication, and customer service skills.
Consistent, dependable attendance.
Willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

Nice To Haves

College degree is preferred.

Responsibilities

Process production orders, sample requests, claims, and more, ensuring timely responses and addressing customer needs with care and attention.
Serve as a liaison between customers and various departments, ensuring that all issues and requests are coordinated and resolved efficiently.
Manage daily reports and take necessary actions to ensure customer satisfaction.
Take ownership of assigned accounts, handling orders, samples, inquiries, and other tasks to uphold our commitment to exceptional service.
Process orders and sample requests, ensuring accuracy and efficiency.
Respond to inquiries from customers and internal departments.
Review and take action based on reports, contributing to continuous improvement efforts.
Enter new customer data, coordinate orders, samples, and account setup, collaborating with various departments to ensure seamless operations and customer delight.
Tackle any additional functions or special projects that arise, embracing the dynamic nature of the role.
Process stock releases: new stock, revised stock, samples.
Digitally check stock releases.
Process product transfers: components, raw material, and finished goods.
Respond to customer inquiries regarding shipments: forward shipping paperwork, confirm order pick up, etc.
Revise invoices when applicable.
Confirm pricing.
Send inventory reports.
Turn over year-end files.
Work closely with other departments: production, accounting, and shipping and receiving.
Adhere to company procedures, upholding standards of excellence and direction.
Perform other duties as assigned.