Customer Service Representative I

Canon Careers • Itasca, IL

13d • Hybrid

About The Position

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types. Your Impact - Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. - Provides accurate, valid and complete information by using the right methods/tools. - Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. - Keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies. ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

Requirements

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
• Requires strong phone contact handling skills and active listening
• Good customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage tasks effectively
• Works in a call center environment

Responsibilities

• Receiving and responding to a large number of incoming requests
• Identifies and assesses customers' needs to achieve satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Provides accurate, valid and complete information by using the right methods/tools
• Documents customer complaints and provides appropriate solutions and alternatives within the time limits
• Follows up to ensure resolution
• Keeps records of customer interactions, processes customer accounts and files documents
• Follows communication procedures, guidelines and policies
• Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes
• Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting

Benefits

• Employee referral bonus
• Employee discounts
• Volunteer opportunities
• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED