Customer Service Representative I
About The Position
Sentara Health is hiring a full-time, remote Customer Service Representative. Candidates must reside in Virginia Beach or the Hampton Roads area and be able to travel on-site if they experience connectivity issues. The role is scheduled for the day shift, with working hours between 8:00 a.m. and 4:30 p.m. The representative handles customer service inquiries from members or patients, researching issues and resolving them by phone. Calls may concern member eligibility, prescription plan benefits, and claim payments, or patient service needs such as updating billing information, establishing payment plans, resolving payment inquiries, and scheduling.
Requirements
- High school diploma or equivalent.
- Two years of customer service experience.
- Previous data entry experience.
- Prior scheduling experience.
- Must reside in Virginia Beach or the Hampton Roads area.
- Must be able to travel on-site if connectivity issues occur.
- Must be able to work between 8:00 a.m. and 4:30 p.m.
Nice To Haves
- Familiarity with Epic Beaker.
- Experience in a high-volume call center.
Responsibilities
- Handle incoming telephone inquiries from members or patients.
- Research and resolve issues related to member eligibility, prescription plan benefits, and claim payments.
- Address patient service needs, including updating billing information, establishing payment plans, resolving payment inquiries, and scheduling.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt paydown up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
- Potential additional compensation such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
