Customer Service Representative I - Genetics

Washington University in St. Louis•Logan, UT

20h•$17 - $25•Onsite

About The Position

Responsible for greeting, providing accurate information and meeting the needs of the customers of the Department Office. Position is the first and main point of contact for all customers visiting and/or contacting Department Services. Greets, directs and assists all customers. Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary. Responds promptly to customer's concerns and follow up when applicable. May provide information on department products available for purchase and process transactions. Responsible for main department telephones lines and email account. Responsible for the appearance of the reception area and front desk area. Must be kept neat and well stocked with supplies utilized by customers and staff. Maintains files. Maintains and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases. Perform other duties as assigned.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (1 Year)

Responsibilities

Greets, directs and assists all customers.
Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary.
Responds promptly to customer's concerns and follow up when applicable.
May provide information on department products available for purchase and process transactions.
Responsible for main department telephones lines and email account.
Responsible for the appearance of the reception area and front desk area. Must be kept neat and well stocked with supplies utilized by customers and staff.
Maintains files.
Maintains and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases.
Perform other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Free Metro transit U-Pass for eligible employees.
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child.
Family care resources for continued childcare needs.
Adult care resources.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.