Customer Service Representative I

ElDorado National California Inc•Riverside, CA

21h•$20 - $24

About The Position

Responsible for providing outstanding customer support by responding to inquiries, processing orders, resolving issues, and maintaining positive relationships with customers. This role acts as a liaison between the company and customers, ensuring efficient and accurate communication and resolution of concerns.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal and active listening skills.
Ability to manage multiple tasks and work in a fast-paced environment.
Proficient with Microsoft Office Suite and CRM systems.
Strong problem-solving skills and attention to detail.
Ability to remain calm and professional when handling challenging situations.
High School diploma or equivalent required.
2+ years of customer service experience in a corporate or call center environment preferred.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Respond promptly to customer inquiries via phone, email, or in person.
Process customer orders and returns accurately and efficiently.
Maintain up-to-date knowledge of products, services, and policies.
Document customer interactions, transactions, comments, and complaints in the CRM system.
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
Escalate complex issues to appropriate departments or management when necessary.
Follow up to ensure resolution and customer satisfaction.
Support billing and account questions and provide documentation as needed.
Participate in training sessions and team meetings to maintain service standards.
Monitor open issues and follow through to ensure resolution and customer satisfaction.