Customer Service Representative I

cargill • North Olmsted, OH

4d

About The Position

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Requirements

• Bachelor's degree in a related field or equivalent experience

Nice To Haves

• Experience working with contracts such as government, legal etc.
• Experience in SAP
• Experience in Salesforce
• Experience with MS Suite and Adobe
• Open to potential travel up to 10%

Responsibilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level