Customer Service Representative I

Leviton Manufacturing•Lebanon, PA

10d•Hybrid

About The Position

Under general supervision, responsible for effective handling of requests and inquiries from customers and salesforce pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Requirements

Computer literate
Ability to maintain cordial customer relations
Strong organizational skills
Professional oral and written communication
Clearly expresses ideas
Communication style
Good listening skills
High School Diploma required

Nice To Haves

College Degree preferred

Responsibilities

Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
Processes invoices, enters orders and confirms orders via fax, email or phone
Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
Establishes and maintains cordial customer relations through telephone contact
Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
Issues, monitors and researches service level reports i.e. turn-around time and fill rates
Maintains pricing agreements for the designated business unit
Maintains communication network with outside sales force as it pertains to assigned accounts
Performs weekly review of open orders and credit status for assigned accounts
Enhance customer relations through account visits and trade-show participation