PART TIME - Customer Service Representative I
About The Position
The Part‑Time Customer Service Representative I is responsible for delivering a high‑quality customer experience through timely, accurate, and professional support. Serving as a first point of contact, this role responds to customer inquiries, resolves routine issues, and coordinates with internal teams to ensure questions are addressed efficiently and appropriately. Customer Service Representatives play a critical role in building customer trust and loyalty by providing clear communication, demonstrating a basic understanding of CSI applications and services, and maintaining accuracy while managing multiple requests through a work queue. This position is well‑suited for individuals who enjoy problem‑solving, supporting customers, and working in a fast‑paced service environment.
Requirements
- At least one (1) year of relevant work experience
- Strong customer service skills with the ability to communicate clearly and professionally required
- Basic proficiency in math, computer, administrative, and analytical tasks
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Nice To Haves
- Experience in customer service, call center, or financial services environments preferred
- Back‑office banking experience highly desirable, but not required
- Spanish-speaking bilingual capability a plus
Responsibilities
- Provide prompt, accurate, and professional support to customers via incoming calls and chats
- Respond to and manage a work queue, resolving routine inquiries and escalating more complex issues as appropriate
- Build and maintain positive customer relationships through clear communication and effective issue resolution
- Demonstrate a foundational understanding of CSI application functionality when assisting customers
- Utilize CSI’s call system (LinkLive) to manage and document customer interactions
- Accurately document and communicate customer issues to the appropriate internal teams
- Support consistent coverage during scheduled shifts, including required Saturday hours
- Perform other duties as assigned
Benefits
- Eligibility for incentive awards based on both individual and business performance
- Comprehensive range of benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
