Customer Service Representative I

Sonic Healthcare USA•Austin, TX

12d•Hybrid

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time, first shift, with a Saturday-focused schedule.

Requirements

High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Ability to thrive in a fast-paced environment

Nice To Haves

Associate’s Degree or Medical Assistant training
2+ years of laboratory training or experience in specimen collection and processing
Data entry experience in a production environment

Responsibilities

Provide patients, clients, and internal laboratory teams with exceptional customer service via inbound calls
Assist with call alerts and stat call support
Work in a fast-paced call center environment
Champion safety, compliance, and quality standards
Accurately document interactions while maintaining confidentiality and professionalism