Customer Service Representative I

Indiana University Health System • Indianapolis, IN

4d

About The Position

The CSR I responds to patient/customer inquiries via phone and email in a timely and professional manner. Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. Collaborates with other departments for issue resolutions as necessary. Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. Processes orders, exchanges, and other service requests. Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient/customer inquiries via phone and email in a timely and professional manner.
• Determine the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gather and document patient/customer information and interactions for database recording and scheduling.
• Process orders, exchanges, and other service requests.
• Maintain professionalism and a positive attitude in all patient/customer interactions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED