Customer Service Representative I

the Lynden Family of Companies•Fairbanks, AK

4d•$20 - $21

About The Position

Lynden Transport is hiring a Customer Service Representative to provide customer service and process and deliver critical freight information through in-person, phone, and email channels. The role handles cargo availability, routing, and freight rating details for truck, steamship, barge, and plane transportation. Duties also include processing shipping documents and payments, responding to customer needs, and coordinating freight delivery appointments. Punctuality, consistent attendance, accuracy, and attention to detail are essential. Hours may vary, and additional or alternate shifts and overtime may be required. The position may also involve work outside the office, including dock checks, and travel throughout the terminal and office facility.

Requirements

Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
Ability to write routine reports and correspondence.
Ability to present information effectively and respond to questions from company personnel, customers, and the public.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
PC skills using Windows, Word, Excel, Explorer, and Outlook.
Ability to keyboard and use a ten-key keypad by touch at a rate equivalent to 50 words per minute.
Ability to work in a multiple-task, fast-paced environment and meet customer needs efficiently.
Ability to meet a regular work schedule, plan and prioritize work to meet deadlines, and change focus and duties in a fast-moving, time-restricted environment.
Willingness and ability to work overtime as required.
Ability to work independently or as part of a team with minimal supervision.
Ability to stand, walk, and sit during the normal course of daily activities; communicate by speaking and hearing in person, by phone, or by radio; and sit, stand, or walk for extended periods.
Ability to occasionally lift 20 pounds and use eyes, hands, and fingers to operate a keyboard, phones, fax, and other office machinery.
Close, distance, color, peripheral, and depth perception.
Must pass a pre-employment drug test and background check.

Responsibilities

Respond to customer inquiries in person, by phone, and by email about rates, routing, packing procedures, and interline transportation processes.
Perform tasks outside the office, including dock checks, if needed.
Process Bills of Lading for receiving, check that information is complete, review documents for accuracy, assign codes and instructions, and enter receiving data into the office computer system.
Input Bills of Lading and delivery receipts into the company imaging system.
Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
Complete required company training and maintain current knowledge of company procedures and best practices.
Provide prompt and accurate responses to customer inquiries, concerns, and service needs.
Notify customers when freight is available and schedule delivery appointments.
Process invoice payments by cash, credit card, or check.