Customer Service Representative I

Sentara Health • Independence, MO

6d • $21 - $31 • Remote

About The Position

Sentara Health is seeking a full-time, remote Customer Service Representative. The position is based in Virginia Beach, Virginia, and candidates must reside in Virginia or North Carolina. The role may require travel to a work site for connectivity issues and training at designated bases. Standard working hours fall between 8:00 a.m. and 4:30 p.m. on the day shift.

The Customer Service Representative handles customer-service research and resolution for telephone inquiries from members or patients. Calls may concern member eligibility, prescription plan benefits, and claim payments, or patient-service needs such as updating billing information, setting up payment plans, resolving payment inquiries, and scheduling.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• Previous data-entry experience.
• Prior scheduling experience.
• Must reside in Virginia or North Carolina.
• Must be able to travel on-site if connectivity issues arise and for training at needed bases.

Nice To Haves

• Experience in a high-volume call center.

Responsibilities

• Research and resolve telephone inquiries from members or patients.
• Address inquiries about member eligibility, prescription plan benefits, and claim payments.
• Support patient-service needs, including updating billing information, establishing payment plans, resolving payment inquiries, and scheduling.

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term and short-term disability and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down up to $10,000.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
• Paid holidays.
• Paid military leave.
• Educational assistance or student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED