Customer Service Representative I
Fox Factory•Scottsdale, AZ
•Onsite
About The Position
Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products and provides basic order management information.
Requirements
- Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
- Ability to multi-task, prioritize and manage time effectively
- Attentiveness and attention to detail required.
- Basic to advanced MS Office expertise (emphasis on Excel).
- HS Diploma or GED
Nice To Haves
- Understanding of Bicycle industry is a plus
Responsibilities
- Understanding customer needs and requirements and provide solutions for product, process, or services
- Communicate effectively with customers via phone, email, web chat, fax
- Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
- Establish positive relations with customers and maintain ongoing relations with current customers
- Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
- Assists with managing new dealer applications/ accounts
- Potential to work at local events and races
Benefits
- competitive wages
- employee discounts
- Medical
- Dental
- Vision
- Health Spending and Dependent Care Savings Accounts
- Disability and Life Insurance benefit programs
- 401k plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
