Customer Service Representative I (Temporary)

Puget Sound Energy•Bothell, WA

About The Position

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Customer Operations team is looking for qualified candidates to fill an open Customer Service Representative I (Temporary) position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites. Please note: This position is a temporary role expected to last approximately 5-9 months.

Requirements

Minimum education and training including a high school diploma or GED; successful completion of six to ten (6-10) credits of business school or college studies in accounting, communications skills, drafting or social sciences transferable to a 4-year institution or its equivalent in experience and/or education as determined by Human Resources.
Business courses: drafting/engineering, social sciences, psychology, communication, computer sciences, business math, business administration, business law, statistics, business communications, project management, sociology and economics.
Two years customer service skills preferably in a call center environment.
Must be able to type a minimum of 35 words per minute.
Must have strong verbal and written communication skills.

Nice To Haves

Successful completion of courses in basic PC, electricity and natural gas is desired.

Responsibilities

Perform specified customer service functions.
Access customer records and correct data, initiate service order requests, reconcile billing information, respond to internal and external customers, perform credit activities, maintain the work flow for the area and assist other customer service personnel in responding to customer requests.
Provide information and respond to inquiries from customers and other employees regarding service requests, rates, basic high-bill inquiries, credit processes, energy conservation, customer programs, billing information and Company policy.
Relieve other customer service personnel and/or be responsible for a specialized area of customer service.
Process mail returns, account changes or corrections, and respond to miscellaneous customer inquiries.
Update customer information.
Compile reports and perform other office and clerical tasks as required.
Process customer correspondence.
Initiate service orders or follow-up requests and make credit arrangements.
Operate computers, telephone systems, calculators and related equipment.
Perform similar and incidental duties as required.