Temporary Customer Service Professional I

Cambia Health Solutions•Medford, OR

17d•Remote

About The Position

Every day, Cambia’s dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles – listener, problem-solver, investigator and advocate – all in service of making our members’ health journeys easier and days brighter. As a CSP, you’ll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. As a customer service representative, you’ll connect directly with providers or current and potential subscribers to our Regence, Asuris and Bridgespan health insurance plans. You’ll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You’ll advocate for our members, track down answers to tricky questions and ask for support when you’re stuck. In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.

Requirements

High school diploma or equivalent
6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
Proficient PC skills and an ability to navigate multiple applications while on calls.
Ability to apply mathematical concepts and calculations.
Excellent multitasking skills under pressure.
Resilience, patience and a positive attitude in the face of challenges.
Clear, concise and empathetic demeanor while responding to inquiries and requests.
Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
Sound decision-making and flexibility in a fast-paced environment.
Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
Equally comfortable collaborating with a team and working independently.
Ability to handle sensitive and confidential information with discretion.
Required to have high-speed internet connection.
Private, distraction free workspace.

Nice To Haves

knowledge of medical terminology and coding.
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Responsibilities

Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
Roll up your sleeves and do the necessary research to find answers when you don’t have them.
Bring a positive and professional approach to providing every caller with accurate, compliant information.
Tailor your communications to meet each caller's unique needs.
Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
Prioritize caller satisfaction while representing Cambia’s mission and values.
Seek opportunities to collaborate and improve your skills through feedback and learning.