Customer Service Representative I

US MED- EQUIP LLC • Grand Prairie, TX

19d • Onsite

About The Position

Join a fast-growing healthcare company helping deliver essential medical equipment to healthcare institutions. The Customer Service Representative works with operations and the sales team to provide excellent customer service to hospital partners. This role involves transporting medical equipment and supplies, supporting warehouse operations, and coordinating equipment orders and deliveries. The position is based in Grand Prairie, Texas, and is listed as full-time with any shift.

Requirements

• High school graduate or equivalent.
• Valid driver’s license and a good driving record for the past three years.
• Ability to provide excellent customer service to professionals in the healthcare industry.
• Ability to use the company portal daily to manage equipment maintenance orders and deliveries.
• Ability to work multiple shifts, including on-call as needed.
• Ability to read and write in English and perform math calculations.
• Ability to work unsupervised.
• Excellent communication skills.
• Ability to lift up to 75 lbs. and push or pull up to 150 lbs.
• Ability to pass a DOT certification/physical.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with the local sales representative and other company team members on equipment orders, delivery, planning, and support for healthcare partners.
• Participate in business planning and professional development sessions.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED